Privacy Policy

Mecanica Solutions Inc. Privacy Policy

Mecanica Solutions Inc. would like to thank you for visiting our website. We know many visitors have questions regarding the privacy of their interactions with Mecanica Solutions Inc. and other products. We hope this privacy policy statement will help answer any questions you may have. If by chance it does not, please feel free to contact us at the email address or mailing address provided below.

Please note that most Dassault Systèmes products are sophisticated computer-aided design (CAD) software products aimed at mechanical engineers and other manufacturing and design professionals. Dassault Systèmes products generally cost thousands of dollars per license and Mecanica Solutions Inc. does not consider them to be consumer products. Besides computer aided design software (CAD) Mecanica Solutions Inc. provides other products such as, PLM services, partner solution products, workstations, training courses, consulting services, as well as implementation and programming services mainly related to the manufacturing industry.

The contents of this statement are organized as follows:

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy

  • Information Collected about Online Visitors
  • Entities Collecting Information
  • Information Collected via Marketing Activities
  • Information Collected via License Activation and/or License Registration
  • The Use of Personal Information Collected
  • Updating Personal Information and “Opting Out”
  • Changes to This Policy

B. Third Party Sites

C. Technical Support, Special Cases, and Privacy

  • Information Collected in Connection with Technical Support and the Use of That Information Special Case.

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy

Information Collected from Online Visitors

In general, you can visit the Mecanica Solutions Inc. website without disclosing your identity or revealing any personal information about yourself, such as your name, telephone numbers, postal or email addresses. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. We do not link IP addresses to any personally identifiable information. Therefore, you can remain anonymous when you visit our website.

Our web servers also collect information such as the number of visits, average time spent on the site, pages viewed etc., Yet, this information is not traceable. Mecanica Solutions Inc. uses this information to analyze how people use our site and generate ideas on how the site can be improved in the future.

Some of our web pages utilize “cookies” so that we can better serve you when you return to our site. Cookies are identifiers that a web site can send to your browser to facilitate your next visit to our site. It may store the fact that you have registered for a seminar so that the next time you visit the site we recognize that you are a registrant. If you wish, you may set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or any other event, respond to a survey, enter a contest. Supplying us with such information is optional, but if you opt out, you will be unable to complete certain transactions.

Entities collecting personal information.

The information provided at this site is collected by Mecanica Solutions Inc. located at 6300 Côte-de-Liesse, Montreal (QC) H4T 1E3, Canada. Our toll-free telephone number is 1-800.567.4223.

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it was collected.

Information Collected via Marketing Activities

Mecanica Solutions Inc. conducts various marketing activities by which it may collect your personal information. For example, contact information at trade shows where we receive email and physical mail addresses for marketing campaigns, or when we invite the public to download free software from our website in return for providing us contact information, or through the contests we conduct for which participants provide basic information, and we obtain addresses from publications that target the industries. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have “opted in” to receive communications from companies such as Mecanica Solutions Inc. and we typically do not receive the actual contact information, but only the ability to send an email or mail to the contact from a bonded mail house.

Information Collected via License Activation and/or License Registration

At the time customers register or activate their license of any of Dassault Systèmes software, Mecanica Solutions Inc. collects information such as Company name, shipping address, contact name, contact email address, telephone number, title, role, products designed, primary CAD product in use and industry sector. Mecanica Solutions Inc. requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, Mecanica Solutions Inc. may be obligated to make this information available to third parties who license to Mecanica Solutions Inc. technology that is included in the products being activated. If Mecanica Solutions Inc. receives an inquiry from a person at the licensee company as to which individual at the company has activated a given license, Mecanica Solutions Inc. will supply the contact name in response to enable the company to understand where its licenses are being used.

The Use of Personal Information

Mecanica Solutions Inc. may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other Dassault Systèmes software products and services that may be of interest to you. When you are a customer of Mecanica Solutions Inc. products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription service agreements or other contracts with Mecanica Solutions Inc. or to request that you respond to a survey concerning our products and services or to address a question regarding an order.

Since Dassault Systèmes resellers are our primary sales channel and provide the first line of support to our customers, we share personal contact information with the reseller assigned to a particular customer or prospect.

We may also provide you with materials concerning the products and/or services of other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mail house that mails information on behalf of a third party. The bonded mail house is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.

Dassault Systèmes products are not marketed to children under the age of 13 and Mecanica Solutions Inc. does not knowingly collect personal information from children under the age of 13. Mecanica Solutions Inc. is committed to protecting the privacy of children and if Mecanica Solutions Inc. becomes aware that such information was collected, it will treat that information as sensitive.

If you do not wish to receive information about additional Dassault Systèmes products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails.

Mecanica Solutions Inc. stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to Mecanica Solutions Inc., you agree and consent to the storage and usage of this information anywhere that Mecanica Solutions Inc. and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.

Mecanica Solutions Inc. may also disclose such personal information if required by law or if Mecanica Solutions Inc. believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of Dassault Systèmes, our customers or the public.

Website Analysis

Mecanica Solutions Inc. uses the services of a third party vendor to help us measure and analyze the effectiveness of our web pages and how visitors use MecanicaSolutions.com. To do this, we may use web beacons and cookies provided by this third party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of most interest to our customers and to visitors to our web site. Although the third party vendor logs the information coming from our site on our behalf, Mecanica Solutions Inc. controls how that data may and may not be used. If you do not want to assist Mecanica Solutions in improving our web site, products, services, offers and marketing strategy, you can “opt-out” of this web-site analysis tool by changing your communication preferences at: http://tools.google.com/dlpage/gaoptout?hl=en

Updating Personal Information and “Opting Out”

Mecanica Solutions Inc. wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at info@mecanicasolutions.com  or by notifying us in writing at

Mecanica Solutions Inc.
6300, Chemin de la Côte-de-Liesse, suite 200
Montréal (QC)
H4T 1E3
Canada

If at any time you wish to “opt out” of receiving information from Mecanica Solutions Inc. or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at info@mecanicasolutions.com. Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your “opt out” notification.

Changes to this Policy

Mecanica Solutions Inc. may change this policy from time to time. As changes will be posted to this site, we strongly suggest that you review our privacy policy often.

C. Third Party Sites

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. Mecanica Solutions Inc. is not responsible for the content or privacy practices of any non-Mecanica Solutions website. Please review the privacy policy of such other sites before providing them with your personal information.

D. Technical Support, Special Cases and Privacy

Information Collected in Connection with Technical Support and the Use of That Information

Generally, Mecanica Solutions Inc. technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. Mecanica Solutions Inc. may use this contact information to respond to support inquiries and/or to request additional information from the customer.

Occasionally Mecanica Solutions Inc. must obtain files and/or model information to assist it in diagnosing their technical support issues. Mecanica Solutions Inc. may share model and file information provided by a customer with a licensor of technology that is included in a Dassault Systèmes product if Mecanica Solutions Inc. considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files.

Some third party software that interoperates with the Dassault Systèmes software, such as Microsoft’s Windows Vista® operating system software, may request data from your system in order to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party. The third party will be responsible for any privacy issues related to the information you provide it.

Mecanica Solutions Inc. also maintains many of the customer files in a database it uses to conduct regression tests and other tests of later releases of the Dassault Systèmes software.